Every Healthful Nutrition program has a short refund window so you can enroll with confidence. After that window, payments are non-refundable because your spot, time, and personalized materials are reserved for you. This policy covers all courses and programs: The Lab-to-Life System (1:1), The Still Her Collective (group), and the 60-day challenge (The Steady 60). By enrolling, you agree to these terms.
Refund terms by program
• The Lab-to-Life System (16-week 1:1): 14 days from enrollment, as long as you've attended no more than 1 coaching session. Lab costs are deducted (see below). After the window, no refunds; any payment plan balance remains due.
• The Still Her Collective (group): 7 days from program start, as long as you've attended no more than 1 live call. No refunds after the window.
• 60-day challenge (The Steady 60): 7 days from Day 1, as long as you've completed no more than the first week of content. No refunds after the window.
Refunds go back to your original payment method within 10 business days of approval. Payment processing fees ([about 3%]) are not refunded.
Payment plans
Choosing a payment plan is a commitment to the full program price, not a month-to-month subscription. If you stop participating, remaining installments are still due. Missed payments may pause your access to coaching and the client portal until your account is current.
Lab testing
Lab testing is non-refundable once your lab order is placed or your kit ships. If you paid in full and received complimentary lab testing, the lab cost ([$AMOUNT]) is deducted from any approved refund.
Pausing instead of quitting
Life happens. If you're dealing with a medical issue, family emergency, or other major disruption, email us before you stop. In most cases we can pause your 1:1 program once for up to [4] weeks so you don't lose what you've paid for.
Missed and rescheduled sessions
Please give 24 hours' notice to reschedule a 1:1 session. Sessions missed without notice are not made up or refunded. Missed group calls are recorded when possible.
How to request a refund
Email [email protected] with your name, program, and enrollment date, within the refund window for your program. We'll confirm within 3 business days.
Chargebacks
Please contact us before disputing a charge with your bank; we want to make it right. Filing a chargeback ends access to your program.
Exceptions and changes
Any refund outside this policy is at Healthful Nutrition's sole discretion. We may update this policy; the version in effect when you enrolled applies to your purchase.